The online intelligent assistance service that diagnoses and solves
At Loire Gestamp, with all the possibilities of existing technologies, we provide intelligent and efficient online assistance that covers two aspects to reduce line downtime:
- Diagnosing possible problems.
- The approach to solutions.
SMART Assistance Features
Smart glasses, Smartphone or Tablet
We have developed a system of intelligent devices to provide remote support from the headquarters to our clients.
The operator can send the view from his smart glasses, tablet or smartphone through image or video transfer to the Loire experts.
Thanks to voice control, both hands are free. Our experts can exchange voice and video information through augmented reality.
The system includes:
- Smart Glasses.
- Online platform for communication including databases and servers, user licenses and video calls between Loire Gestamp experts and technicians.
Control center
Loire Gestamp\'s technical knowledge in this area is high as it has more than 100 monitored lines and has been working with I4.0 platforms and its data set for years.
We are capable of knowing not only the current state, but also have the history of a large number of process variables. Thanks to these signals, we can analyze each press cycle in detail and know the reasons for the line stoppage.
Remote support via VPN connection
Rapid error evaluation by our experts thanks to remote connection to the controller for decision-making and additional measures. With this we reduce downtime and costs.
For additional information access our remote assistance serviceBenefits
- Quick response and technical support
- Root Cause Resolution
- Reduction of time losses
- Online experience
- Cost and travel reduction
- Maximum security
